Reviews for Rheem Gladiator 55 Gal. Tall 12-Year 4500-Watt Double Element Smart Electric Water Heater w/ Leak Detection and Auto Shutoff | Pg 5 - The Home Depot (2024)

Alex,

Thank you for your feedback. We’re sorry to hear about the leaking issue with your water heater. It’s good to know that the warranty process was smooth, but we understand that returning the unit was inconvenient. We’ll share your comments with our team to help improve the overall quality and customer experience. If there’s anything more, we can do to assist you, please call 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST. We appreciate your patience and understanding.

Derius

Hello,

We are sorry to hear that you had to return your new water heater due to damage. It’s important that your products arrive in good condition.

To better assist you with this issue, please contact HomeDepot.com customer service department at 1-800-466-3337 any day between 6 A.M and 2 A.M. EST. Home Depot Customer Service will be able to assist you with this issue or transfer you to your local store for more assistance.

Derius

Hello Brenda!

It sounds like you had quite an experience with your water heater purchase. We are glad to hear that you were able to find a solution and have it installed without the hefty plumber’s fee.

Derius

Hello,

Rheem appreciates your review and feedback. We regret any inconvenience you may have encountered with our product. Our commitment is to deliver a high-quality product and customer experience. Rest assured, your feedback will be used your feedback to help provide our current and future customers have a better experience and product.

Isaiah

Shelley,

We’re thrilled to hear that your Performance Electric Water Heater was exactly as described and is working well. Your positive feedback is greatly appreciated. Thank you for your feedback.

Derius

Hello,

We’re delighted to hear that you’re pleased with your new Performance Plus Electric Water Heater. Your positive feedback is greatly appreciated. Thank you for the 5-star review!

Derius

Hi Richard,

We are sorry to hear about the issue with your water heater. It’s unfortunate that the tank failed and caused a leak. However, we are glad to hear that our Technical Support team honored the warranty and replaced it. We appreciate your feedback and patience during this process.

Derius

Dear James,

We are truly sorry to hear about the issues you’ve encountered with your water heater and the service you received. It’s certainly not the experience we aim to provide. We understand how frustrating this situation must be for you. Your feedback is important to us, and we’ll strive to improve our customer service. Thank you for bringing this to our attention.

Derius

Hi,

Thank you for your review! We’re happy to hear that the installation was easy and that you’re enjoying plenty of hot water. It’s great to know the water heater is meeting your needs.

Derius

Hi,

We apologize for the poor quality and damage you experienced with the water heater you have reviewed. It’s unacceptable to receive not one, but two damaged units, and we understand your frustration.

Your feedback about the condition of the heaters and the lack of quality control is important. We will work with our warehouse and factory teams to address these issues and ensure better handling in the future.

Thank you for bringing this to our attention. We appreciate your patience and hope to improve your experience with our products.

Derius

Hello,

Thank you for your feedback on the Performance 50 Gal. Electric Water Heater. We understand your preference for a straightforward, no-frills water heater. While some customers find remote control features convenient, we appreciate that simplicity is key for you.

We hope the installation goes smoothly and that the water heater meets your expectations.

Derius

Hello Steven,

We are grateful that you have chosen Rheem Water Heating for your home. Your 5-star review is highly appreciated!

Isaiah

Hi,

We are really sorry to hear about your experience. It’s frustrating to deal with unexpected leaks, especially after a smooth installation. We are glad you were able to identify and fix the issue, but it’s disappointing to hear about the negative reviews. We hope your water heater works well from now on. If you need further assistance, please contact, 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST at your earliest convenience.

Derius

Hello Kurt,

Thank you for you review. From your description it seems that a "Medium" model, XE50M06ST45U1, was mistakenly delivered to you instead of the "Tall" model, XE50T06ST45U1, you are reviewing. We apologize for the mishap and thank you for your feedback.

Isaiah

Hi,

That’s awesome to hear! It’s great when a DIY project goes smoothly, and finding all the necessary accessories at your local Home Depot is a big plus. Those SharkBite quick connect hoses really do make things easier. Thank you for sharing your experience!

Derius